IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist to provide technical support to internal employees.

Key Responsibilities

• Serve as the first point of contact for internal IT support requests, resolving hardware, software, and connectivity issues
• Document, track, and monitor support tickets, and perform root cause analysis on recurring issues
• Provide support for Apple macOS devices and Microsoft 365 applications, including troubleshooting and user administration

Required Qualifications

• 2-3 years of IT support, helpdesk, or systems administration experience
• Hands-on experience supporting Apple macOS devices in a corporate environment
• Proficiency in Microsoft Office 365 applications and the Microsoft 365 Admin Center
• Experience with Mobile Device Management (MDM) platforms such as Mosyle and Microsoft Intune
• Passionate about delivering an outstanding internal customer service experience