IT Support Specialist

Job Summary

A company is looking for an IT Support Resource to provide dedicated IT support for a specialized client service team.

Key Responsibilities

• Provide day-to-day remote desktop support for approximately 180 remote users, focusing on a 60-person specialized team
• Resolve common technical issues such as headset malfunctions, sound quality, system lag, and software lockouts
• Manage user accounts and permissions, including imaging, testing, and shipping IT equipment to new hires

Required Qualifications

• At least 3 years of professional IT help desk or desktop support experience
• Proficient with Windows environments, Microsoft 365, and remote troubleshooting tools
• Stable job history with a commitment to long-term growth
• Relevant industry certifications (A+, Network+, etc.) are highly preferred
• Proactive attitude with sound judgment for troubleshooting and escalation