IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist IV to resolve a variety of technical problems.

Key Responsibilities

• Lead incoming help requests from end users and document pertinent information
• Prioritize, schedule, and escalate problems as necessary to experienced technicians
• Install new PCs and provide training for new and existing users

Required Qualifications

• Associate's degree or equivalent with 8+ years of related experience or training
• Knowledge of basic computer hardware and software
• Familiarity with desktop and server operating systems
• Ability to conduct research into a wide range of computing issues
• Exceptional customer service orientation