IT Support Specialist

Job Summary

IT Support Specialist, a full-time role responsible for providing first-line technical support, managing help desk tickets, and overseeing IT onboarding processes in a remote work environment.

Key Responsibilities

• Serve as the first point of contact for IT support, troubleshooting hardware, software, and networking issues
• Manage new-hire onboarding, including provisioning laptops and configuring accounts
• Maintain accurate documentation and assist with compliance initiatives related to HIPAA standards

Required Qualifications

• 2+ years in IT help desk or technical support roles
• Experience supporting macOS environments
• Familiarity with IT ticketing systems and standard support workflows
• Comfort with tools like Google Workspace, M365, and Okta
• Strong organizational skills and ability to manage competing priorities