IT Support Specialist

Job Summary

IT Support Specialist, a full-time position responsible for providing Tier 1 and Tier 2 support in a remote environment, managing Mac-only endpoints, and ensuring compliance and security across various IT systems.

Key Responsibilities

• Provide technical support for a remote workforce using MacBooks and manage user accounts and integrations
• Support security audits and compliance efforts for ISO 27001, SOC 2 Type II, and PCI DSS
• Collaborate with cross-functional teams to improve IT processes and document user training materials

Required Qualifications

• 2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment
• Hands-on experience with Google Workspaces, Office 365, Zoom, Atlassian tools, and GitHub
• Familiarity with compliance frameworks such as SOC 2 Type 2, ISO 27001, and PCI DSS
• Experience with MDM solutions like Kandji and endpoint protection tools like Bitdefender
• Strong understanding of identity and access management principles