IT Support Specialist

Job Summary

IT Support Specialist, seeking a full-time professional to provide Level 1 and Level 2 technical support for internal users in a cloud-first environment, focusing on troubleshooting and end-user enablement.

Key Responsibilities

• Provide Level 1 and Level 2 support for end users via Jira Service Management
• Troubleshoot and resolve hardware, software, and access issues across Windows and macOS devices
• Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint

Required Qualifications

• 2+ years of experience in an IT support/helpdesk role
• Experience working within a structured ticketing system and SLAs
• Relevant IT certifications (e.g., ITIL Foundation, CompTIA A+, Microsoft, Google IT Support) strongly preferred
• Strong working knowledge of Microsoft 365 and Windows 10/11 and macOS
• Jira Service Management experience as an agent is required