IT Support Specialist

Job Summary

Seeking a motivated and customer-focused IT Support Specialist, this full-time position will manage hardware and software issue resolution, oversee support requests through Jira, and assist with employee onboarding and offboarding in a hybrid work environment based in South Jordan, UT.

Key responsibilities:

• Serve as the first point of contact for internal technical support requests via Jira, email, chat, and walk-ups
• Diagnose and resolve hardware and software issues across Windows environments
• Manage equipment requests and maintain accurate hardware inventory records

Required qualifications:

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience
• Prior experience in a technical support, help desk, or IT operations role preferred
• Proficiency with Windows and Mac operating systems and common enterprise applications
• Familiarity with Active Directory, Microsoft Intune, and networking fundamentals
• Experience with Jira Service Management or a comparable ticketing system