IT Support Specialist

Job Summary

Providing technical support to local and field users, the full-time IT Support Specialist will manage the deployment, repair, and troubleshooting of various devices including Windows desktops, mobile devices, and networking equipment in a hybrid work environment.

Key responsibilities

• Monitor and log incoming service requests, providing technical support for users both on-site and remotely
• Troubleshoot internet and network issues, coordinating with service providers and internal teams for prompt resolution
• Assist with hardware and software rollout projects, ensuring minimal downtime for users during deployments

Required qualifications

• High School Diploma or equivalent required; Associate's Degree in an IT-related field preferred
• At least 5 years of relevant support role experience
• Familiarity with IT Service Manager (ITSM) and experience with Fresh Service preferred
• Support experience with Microsoft Office 365, Autodesk products, and Adobe Creative Suite
• Experience managing user accounts and devices in Microsoft Azure Active Directory and Active Directory