IT Support Specialist

Job Summary

Supporting student-facing systems, the remote IT Support Specialist will provide Tier 2 technical support, troubleshoot complex issues, and manage escalated tickets while collaborating with technical teams.

Key responsibilities

• Provide Tier 2 technical support for student-facing systems, resolving escalated issues efficiently
• Troubleshoot complex problems related to account access, application errors, and system functionality
• Collaborate with technical teams to document issues, validate fixes, and support software releases

Required qualifications

• 2-4+ years of help desk or application support experience in a higher education or similar environment
• Strong troubleshooting and root cause analysis skills
• Experience with ticketing systems and escalation management
• Clear communication skills and the ability to work cross-functionally
• Bilingual skills (e.g., Spanish/English) are a major bonus