IT Support Specialist

Job Summary

To support a dynamic IT team, the fully remote IT Support Specialist will provide Tier 1 and Tier 2 technical support across various systems, including Microsoft 365 and point-of-sale systems, while managing IT support tickets and contributing to process improvement initiatives.

Key Responsibilities:

• Provide technical support and troubleshooting for end users across corporate and spa locations
• Contribute to the optimization and automation of the ITSM ticketing platform and maintain IT documentation
• Ensure compliance with IT policies and assist with onboarding and offboarding activities

Required Qualifications:

• Minimum 3 years of IT support, service desk, or technical support experience
• Experience supporting multi-location environments preferred
• Certifications such as CompTIA A+, Network+, Security+, or ITIL preferred
• Ability to participate in an on-call rotation or provide after-hours support
• Must have a reliable internet connection and dedicated workspace