IT Support Specialist

Job Summary

Providing hands-on technical support for employees in the Waltham office, the full-time IT Support Specialist will troubleshoot hardware and software issues, assist with onboarding and device setup, and help maintain a secure technology environment.

Key responsibilities

• Provide first-level technical support for desktops, laptops, mobile devices, and peripherals
• Assist with employee onboarding and offboarding processes, including account provisioning and device setup
• Support monitoring and maintaining network, endpoint, and cloud-based systems

Required qualifications

• 2-3 years of experience in IT support, help desk, or desktop support, with internships considered
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred
• Knowledge of Microsoft Windows, Microsoft 365, Active Directory, and common business applications
• Basic understanding of networking concepts and hardware troubleshooting
• Experience supporting users in healthcare, diagnostics, or biotechnology environments is a plus