IT Support Specialist

Job Summary

Providing hands-on technical support to employees, the remote IT Support Specialist (Tier 1) will manage IT service desk requests, administer user lifecycle management, and deploy workstations while contributing to a fast-paced startup environment.

Key responsibilities

• Serve as the primary IT service desk support contact, triaging and resolving inbound support requests from global employees
• Manage the IT ticket queue, adhering to established SLAs/OLAs for triage, assignment, and resolution
• Administer user lifecycle management within Okta and Google Workspace, and deploy and troubleshoot employee workstations and mobile devices

Required qualifications

• 1-2 years of hands-on IT Desktop/Service Desk Support experience, preferably in a fast-paced or startup environment
• Experience administering Google Workspace and Okta, including SAML/SSO and group management
• Familiarity with MDM tools like Jamf for managing macOS and mobile devices
• Experience supporting remote workforces with modern VPN or Zero Trust network access solutions
• Interest in utilizing AI tools to analyze data or build workflow efficiencies