IT Support Specialist

Job Summary

Delivering seamless technology experiences, the full-time IT Support Specialist will manage the end-to-end support of desktop computing environments for both on-site and remote employees, ensuring system reliability and performance while resolving complex technical issues.

Key Responsibilities

• Own the support and performance of desktop computing environments for on-site and remote employees, ensuring consistent uptime
• Diagnose and resolve complex hardware, software, and network issues to minimize downtime
• Manage the lifecycle of client devices, including provisioning, configuration, and maintenance

Required Qualifications

• 1 to 2 years of experience in IT support within a professional environment
• Hands-on experience with macOS and Windows operating systems
• Experience supporting mobile devices across iOS and Android platforms
• Familiarity with TCP/IP networking, VPN connectivity, and endpoint troubleshooting
• Ability to lift up to 25 lbs as part of hardware support responsibilities