IT Support Specialist

Job Summary

Providing direct service support to users, the full-time remote IT Support Specialist will manage end user requests, resolve hardware and software issues, and participate in IT-related projects while maintaining computer networks and assisting with application support.

Key responsibilities

• Maintain computer networks and provide user support to resolve software and hardware issues
• Contribute to hardware and software specifications while performing application testing and documentation
• Follow standard Help Desk procedures, accurately logging all contacts and service requests

Required qualifications

• High School diploma or equivalent required; Associates Degree in Computer Science or related field preferred
• Minimum of 2 years' experience in Information Technology
• 5 years of experience may substitute for degree or certificate
• Microsoft certifications preferred
• Knowledge of healthcare systems operations such as EMR is a plus