IT Support Specialist

Job Summary

Providing remote support for distribution IT operations, the full-time IT Support Specialist will troubleshoot and resolve application issues, manage support tickets, and deliver consultative assistance to employees while adhering to established guidelines.

Key responsibilities

• Diagnoses and resolves application problems, ensuring timely support for end users
• Manages support tickets, documenting all activities and escalating issues as necessary
• Collaborates with team members to share knowledge and improve service delivery

Required qualifications

• High School diploma or GED, or minimum Associate degree in lieu of required experience
• 3 - 5+ years of experience providing web or software support services