IT Support Specialist

Job Summary

Providing technical support and assistance, the full-time IT Support Specialist will manage IT tickets, troubleshoot hardware and software issues, and maintain client servers in a hybrid remote environment.

Key responsibilities:

• Track and update support instances using ticket-tracking software while ensuring timely resolution of client technical issues
• Administer and maintain client servers, and troubleshoot common IT problems including hardware, software, and networking issues
• Communicate complex technical concepts to end users effectively while meeting service level agreement (SLA) goals

Required qualifications:

• Bachelor's degree preferred in Business, Computer Science, Information Systems, or Engineering, or equivalent work experience
• One or more years of experience in IT support or a related field
• CompTIA A+ certification preferred, with strong knowledge of computer hardware
• Intermediate to advanced proficiency with Microsoft Office and Microsoft Business Technologies
• Familiarity with LAN/WAN/VPN networks and network equipment, particularly Cisco