IT Support Specialist

Job Summary

Focused on delivering exceptional client experiences, the full-time remote IT Support Specialist will troubleshoot various technologies, manage client communications, and contribute to a collaborative knowledge base while working within the EST time zone.

Key responsibilities

• Become the go-to expert for troubleshooting Windows devices, Microsoft 365, network infrastructure, and VoIP systems
• Own client communication, managing expectations and ensuring positive outcomes in every interaction
• Manage ticket queues effectively, prioritizing tasks and handling escalations with confidence

Required qualifications

• Hands-on expertise in troubleshooting and managing Microsoft technologies, including Windows Server and Active Directory
• Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP
• Demonstrated knowledge of advanced networking principles and troubleshooting firewalls and switches
• A passion for excellent customer service and proven ability to build trust
• Experience with Remote Access Solutions like Remote Desktop and RemoteApps