IT Support Specialist

Job Summary

Passionate about delivering exceptional technical support, the remote IT Support Specialist will serve as the first point of contact for employees, resolving technical issues and managing user onboarding, endpoint support, and SaaS application administration.

Key responsibilities

• Provide Tier 1 and Tier 2 technical support through the IT service desk, ensuring a positive employee experience
• Manage user lifecycle and access, including onboarding, offboarding, and identity management across cloud applications
• Administer and support a portfolio of cloud-based business applications while maintaining accurate IT asset inventory

Required qualifications

• 3+ years of experience in IT support, Help Desk, or IT administration in a cloud-first environment
• Experience supporting Google Workspace, Okta, or similar identity and collaboration platforms
• Experience supporting macOS devices in a business environment
• Familiarity with identity and access management concepts, including SSO and MFA
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, remote environment