IT Support Specialist

Job Summary

To support a growing IT team, the part-time contract IT Support Specialist will manage tier 1-2 support across hardware, software, and SaaS applications while ensuring system security in a fully remote environment.

Key responsibilities

• Own tier 1-2 support for hardware, software, and remote connectivity with a focus on customer service
• Execute and improve employee lifecycle workflows, including onboarding and offboarding, through automation
• Administer identity and access management, ensuring compliance with security standards such as SOC 2 and HIPAA

Required qualifications

• 3-5 years of experience in IT support, systems administration, or IT operations, preferably in a B2B SaaS environment
• Hands-on experience with MDM solutions like Kandji, Jamf, or Intune
• Experience with identity and access management tools, particularly Okta
• Demonstrated ability to build automation to reduce manual IT tasks
• Familiarity with supporting compliance activities for SOC 2, ISO, or HIPAA