IT Support Specialist

Job Summary

Seeking a motivated IT Support Specialist for a fully remote, entry-level position responsible for providing help desk support, managing hardware and software issues, and overseeing user provisioning for a dynamic team.

Key responsibilities

• Serve as the first point of contact for troubleshooting hardware and software issues in a fully remote environment
• Manage and maintain Mac and Windows devices, utilizing JAMF and other management tools for setup, configuration, and security compliance
• Handle user provisioning, including onboarding new hires and offboarding departing employees securely

Required qualifications

• A quick learner with a genuine interest in IT support and problem-solving
• Some familiarity with macOS and Windows environments; hands-on exposure to device management is a plus
• Basic understanding of user account and access management, with a willingness to learn
• Experience or comfort with Google Workspace administration
• Relevant coursework, certification like CompTIA A+, or equivalent hands-on experience is welcome