IT Support Specialist

Job Summary

Providing essential technical support to employees, the full-time IT Support Specialist will ensure the reliable operation of hardware, software, and network systems both onsite and remotely for global users while managing end-user technical issues.

Key responsibilities

• Deliver direct technical support for end users and manufacturing operations, including Windows computers and IoT devices
• Resolve hardware and software issues, maintain IT equipment inventory, and facilitate new employee onboarding
• Coordinate with IT experts to manage cybersecurity vulnerabilities and ensure timely support delivery

Required qualifications

• Bachelor's Degree in Computer Science, Information Systems, or equivalent work experience
• 4+ years of IT user support experience
• ITIL 4 Foundation certification preferred
• Proven experience supporting Windows servers and network environments
• Working knowledge of TCP/IP, DNS, and DHCP network protocols