IT Support Specialist

Job Summary

Providing advanced technical support in a contract role, the IT Support Specialist II will manage desktop, end-user, and remote support for a global client, troubleshooting hardware and software issues while ensuring efficient IT operations.

Key responsibilities

• Deliver advanced technical support for desktop computers, laptops, printers, and mobile devices
• Troubleshoot and resolve hardware, software, and connectivity issues across various platforms
• Document issues and resolutions within the IT ticketing system while assisting with IT policy enforcement

Required qualifications

• 3+ years of experience in desktop technical support or IT Help Desk services within an enterprise environment
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications
• Hands-on experience with desktop imaging, workstation deployment, and system configuration
• Understanding of networking fundamentals, including Ethernet and Wi-Fi
• Technical certification in Information Technology or related discipline preferred