IT Support Specialist

Job Summary

Serving as the initial point of contact for IT support requests, the full-time remote End User Computing I, Service Desk will diagnose and resolve common hardware, software, and network issues while managing incidents in ServiceNow.

Key responsibilities

• Diagnose, troubleshoot, and resolve IT support requests via phone, email, chat, and ticketing systems
• Log, prioritize, and manage incidents and service requests in ServiceNow, escalating unresolved issues as necessary
• Support Windows and macOS devices, mobile devices, and collaboration tools such as Microsoft 365 and Teams

Required qualifications

• Bachelor's degree or equivalent education and work experience
• Up to 2+ years of relevant experience
• Customer-first mindset with strong problem-solving abilities
• Ability to prioritize and manage multiple requests in a fast-paced environment
• Team-oriented with a continuous improvement mindset