IT Support Specialist
Job Summary
To support a growing fintech company, the full-time IT Support Specialist will resolve employee IT requests, provision devices and accounts, and maintain integrations across various systems in a remote environment.
Key responsibilities
- Resolve employee IT requests through Slack, Jira, and other support channels
- Provision laptops, user accounts, access, and SaaS applications for onboarding and role changes
- Document processes and continuously improve the employee IT experience
Required qualifications
- 1+ years of IT support, Help Desk, or Desktop Support experience (internships welcome)
- Experience supporting macOS, Windows, Google Workspace, Microsoft 365, and common SaaS applications
- Strong troubleshooting skills with a bias for solving problems independently
- Comfort working on a small team where priorities shift and everyone owns outcomes
- A belief that AI is reshaping work and an instinct to use it to accelerate tasks
Complete Job Description
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