IT Support Specialist

Job Summary

To support a growing fintech company, the full-time IT Support Specialist will resolve employee IT requests, provision devices and accounts, and maintain integrations across various systems in a remote environment.

Key responsibilities

• Resolve employee IT requests through Slack, Jira, and other support channels
• Provision laptops, user accounts, access, and SaaS applications for onboarding and role changes
• Document processes and continuously improve the employee IT experience

Required qualifications

• 1+ years of IT support, Help Desk, or Desktop Support experience (internships welcome)
• Experience supporting macOS, Windows, Google Workspace, Microsoft 365, and common SaaS applications
• Strong troubleshooting skills with a bias for solving problems independently
• Comfort working on a small team where priorities shift and everyone owns outcomes
• A belief that AI is reshaping work and an instinct to use it to accelerate tasks