IT Support Specialist
Job Summary
Providing first on-call support for software applications, the full-time IT Support Specialist will troubleshoot issues, assist with validation and maintenance of systems, and document incident resolutions while working remotely.
Key responsibilities
- Provide troubleshooting and incident management for supported applications and processes
- Document incident resolutions and procedures for future reference
- Perform function and data validations for supported software applications
Required qualifications
- Associate degree or equivalent experience in computer science, business, mathematics, or a related field
- Typically less than 2 years of applicable experience
- Understanding of installation, configuration, and troubleshooting processes for software, hardware, and networking equipment
- Preferred: Bachelor's degree or equivalent experience in a related field
- Preferred: 2+ years of experience in a technology-related field
Complete Job Description
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