IT Support Specialist

Job Summary

Providing responsive front-line technical support, the full-time IT Support Specialist will resolve day-to-day technology issues for Managed Services clients while working remotely from various locations within the United States.

Key responsibilities

• Support clients by processing tickets, answering calls, and routing requests within service level agreements
• Resolve over 50% of support tickets and manage documentation in accordance with established processes
• Research technical issues and communicate solutions in accessible language to clients

Required qualifications

• 1-3 years of experience in an IT help desk or desktop support environment
• Ability to diagnose and resolve fundamental technical issues, including software installation and configuration
• Proficiency in supporting Microsoft platforms, including M365 and Active Directory
• Fundamental understanding of basic networking principles such as TCP/IP, DNS, and DHCP
• Empathetic approach to client problem-solving and a positive demeanor