IT Support Specialist
Job Summary
Providing first and second level IT support, the full-time IT Support Specialist will manage onboarding/offboarding requests, troubleshoot hardware and software issues, and support a global employee base remotely.
Key responsibilities
- Handle new hire requests, including laptop setup, application deployment, and IT induction
- Support AV equipment and meeting rooms for onsite use and troubleshoot related issues
- Create and maintain knowledge base articles while collaborating with a global support team
Required qualifications
- 1-3 years of experience in end user support
- Experience in supporting enterprise environments is preferred
- Proficiency in both Windows and Apple operating systems
- Familiarity with ITSM ticketing systems such as JIRA or Service Now
- Established technical troubleshooting methods and organizational skills
Complete Job Description
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