IT Support Specialist
Job Summary
To support a growing team, the full-time IT Support Specialist will manage day-to-day IT support, user lifecycle management, and identity & access management while providing hands-on device management and compliance support in a remote environment.
Key Responsibilities
- Serve as the primary point of contact for Tier 1-2 technical support requests across Windows and macOS environments
- Own end-to-end onboarding/offboarding processes, including account provisioning and identity management
- Administer Microsoft Intune for device management and enforce security policies across endpoints
Required Qualifications
- 2-5+ years of IT support experience in a remote or distributed workforce, preferably in healthcare
- Hands-on experience with Microsoft Intune and Google Workspace administration
- Experience with IAM/access management and end-to-end onboarding/offboarding processes
- Solid understanding of endpoint security fundamentals, including encryption and MDM policies
- Scripting experience (PowerShell, Bash) for task automation
Complete Job Description
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