IT Support Specialist
Job Summary
Focused on delivering exceptional client experiences, the full-time remote IT Support Specialist will troubleshoot and manage Microsoft technologies, oversee client communications, and contribute to a collaborative knowledge base.
Key responsibilities
- Become the go-to expert for clients, troubleshooting Windows devices, Microsoft 365, and network infrastructure
- Own client communication to build rapport and manage expectations effectively
- Manage ticket queues with precision, prioritizing tasks and handling escalations calmly
Required qualifications
- Hands-on expertise in troubleshooting and managing Microsoft technologies, including Windows Server and Active Directory
- Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP
- Knowledge of advanced networking principles and troubleshooting firewalls, switches, and Wi-Fi
- Proven ability to create internal documentation that aids team learning and growth
- Experience with Remote Access Solutions, such as Remote Desktop and RemoteApps
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 46,304 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
