IT Support Specialist
Job Summary
Providing Level 1 and Level 2 technical support for internal users, the full-time IT Support Specialist will troubleshoot hardware and software issues, manage ticketing through Jira Service Management, and support Microsoft 365 applications in a remote environment.
Key Responsibilities
- Provide Level 1 and Level 2 support for end users via Jira Service Management
- Troubleshoot and resolve hardware, software, and access issues across Windows and macOS devices
- Support Microsoft 365 applications and services, ensuring adherence to SLAs and defined workflows
Required Qualifications
- 2+ years of experience in an IT support/helpdesk role
- Strong working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Experience supporting both Level 1 and Level 2 issues
- Jira Service Management experience as an agent
- Relevant IT certifications (e.g., ITIL Foundation, CompTIA A+, Microsoft, Google IT Support) strongly preferred
Complete Job Description
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