IT Support Specialist
Job Summary
Providing technical support in a hybrid work environment, the IT Support Specialist will troubleshoot hardware, software, and network issues while ensuring the reliable operation of IT services for end users.
Key Responsibilities
- Provide Level 1 and Level 2 support for desktops, laptops, printers, and mobile devices
- Troubleshoot and resolve issues related to Microsoft 365 applications and local IT infrastructure
- Deploy, configure, and maintain IT devices while tracking assets and maintaining inventory records
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)
- 3 to 7 years of experience in IT Support, Service Desk, or Desktop Support
- Experience supporting Windows 10/11 environments and Microsoft 365 administration
- Knowledge of Active Directory, Group Policy, and endpoint management tools
- Understanding of networking concepts, including TCP/IP, DNS, and DHCP
Complete Job Description
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