IT Support Specialist
Job Summary
To support a fully remote workforce, the full-time IT Support Specialist will manage hardware and connectivity issues, troubleshoot user accounts in Microsoft Entra ID, and ensure seamless onboarding and offboarding of employees.
Key Responsibilities
- Own the ticket queue: intake, triage, resolution, and follow-through until user confirmation of issue resolution
- Troubleshoot hardware and connectivity issues for remote employees, including laptops, printers, and home networks
- Support user accounts in Microsoft Entra ID and handle Exchange Online requests, ensuring proper access and permissions
Required Qualifications
- Experience fixing hardware and peripherals for remote users, including laptops, printers, and headsets
- Proficient in home network troubleshooting, including Wi-Fi, routers, and ISP issues
- Familiarity with troubleshooting VoIP or softphone audio and call quality
- Hands-on experience in a cloud-only Microsoft environment, specifically Azure and Microsoft 365
- Experience working with Microsoft Entra ID and Exchange Online for user account management
Complete Job Description
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