IT Support Specialist
Job Summary
Providing Level 1 and Level 2 technical support, the full-time IT Support Specialist will troubleshoot Microsoft Desktop systems and applications, support general networking and Microsoft Server operating systems, and maintain client documentation while working remotely or from the Paducah, KY office.
Key responsibilities:
- Deliver remote technical support to clients while managing a ticket queue
- Implement and provide support for business-class hardware and software
- Maintain thorough documentation and ensure high levels of customer satisfaction
Required qualifications:
- 2+ years of experience in an IT help desk or desktop support environment
- Experience troubleshooting Microsoft platforms such as Office 365 and Active Directory
- Knowledge of basic networking principles (TCP/IP, DNS, DHCP, LAN/WAN)
- Understanding of standard IT security practices, including virus remediation and firewalls
- An Associate or Bachelor degree in a technology-related field is preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 45,457 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
