IT Support Specialist

Job Summary

Supporting both local and field users, the full-time hybrid IT Support Specialist will manage the deployment, repair, and troubleshooting of various devices, including Windows desktops, mobile devices, and networking equipment, while providing technical support to corporate, sales, and construction teams.

Key responsibilities

• Monitor and log incoming service requests, ensuring prompt resolution and communication with users
• Provide on-site and remote technical support for Windows devices, internet/network issues, and in-house applications
• Set up laptops for deployment and perform repairs, addressing critical issues related to printing, scanning, and network outages

Required qualifications

• High School Diploma or equivalent required; Associate's Degree in an IT-related field preferred
• 2-5 years of relevant support role experience
• Understanding of IT Service Desk practices with a strong emphasis on customer service
• Familiarity with Microsoft Azure AD and Microsoft Endpoint Manager Admin Center
• Experience managing user accounts and access in Active Directory