IT Support Specialist
Job Summary
Providing advanced technical support in a full-time remote capacity, the IT Support Services II-Help Desk will manage tier II support for application, hardware, and network issues while mentoring junior team members and contributing to client-facing IT projects.
Key Responsibilities:
- Provide tier II support for escalated application, hardware, and network-related issues
- Assist in the administration and management of IT systems, including servers and cloud environments
- Participate in IT projects such as software deployments and system upgrades, ensuring timely completion
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
- 3-5 years of experience in IT support or system administration, preferably in a corporate environment
- Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications
- Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations
- Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk)
Complete Job Description
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