IT Support Specialist
Job Summary
To support a growing IT team, the full-time IT Support Specialist will provide end user support, manage laptop provisioning and inventory, and assist with technology-related issues in a remote environment.
Key responsibilities:
- Provide end user support for technology-related issues and track support tickets in Jira
- Provision employee laptops and manage the full account lifecycle process
- Develop and deliver training to help employees adopt new technologies and ensure security best practices
Required qualifications:
- At least 2 years of experience in end user IT support
- Strong familiarity with supporting users of MacOS, Windows, and Linux Desktop
- Proficiency in writing end user documentation for technical and non-technical audiences
- Clear desire to help people enhance their job functions through technology
- Willingness to dive into problems and a commitment to continuous improvement
Complete Job Description
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