IT Support Specialist
Job Summary
To support the organization's IT needs, the full-time IT Support Specialist will respond to inquiries, troubleshoot issues, and provide assistance with computer systems and peripherals in a hybrid work environment.
Key responsibilities:
- Analyze and resolve incidents logged in the Incident Management System, aiming for a 90% First Call Resolution rate
- Manage direct service desk requests, including password resets, user provisioning, and software support
- Implement incident prevention strategies and promote effective technology use to reduce service desk calls
Required qualifications:
- Bachelor's degree in Information Systems or related field, or equivalent experience/certifications (e.g., MCP, CompTIA A+)
- At least 3 years of experience in IT support or customer service, including in-person support
- Proficient in Microsoft Office, Windows OS, and remote access technologies
- Strong problem-solving skills with a proactive approach to improving processes
- Ability to communicate effectively and maintain professionalism in customer interactions
Complete Job Description
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