IT Support Specialist

Job Summary

An organization is seeking an IT Support Specialist.

Key Responsibilities:

• Responding to phone calls, chat support, and email tickets to ensure outstanding customer service
• Addressing and resolving questions, completing appropriate tracking, and routing within an incident tracking tool
• Contributing to documentation and frequently asked questions (FAQs)

Required Qualifications:

• Associate's Degree or higher, or equivalent combination of education and experience
• Demonstration of exceptional customer service skills
• Basic problem-solving skills
• Strong verbal and written communication skills
• Attention to detail