IT Support Specialist II

Job Summary

A company is looking for an IT Support Specialist II - Production Support (Incident Management).

Key Responsibilities

• Monitor IT system performance, troubleshoot issues, and perform routine maintenance
• Respond to IT incidents, coordinate resolution efforts, and communicate updates to stakeholders
• Maintain documentation on systems and processes for compliance and troubleshooting

Required Qualifications

• Bachelor's Degree in Computer Engineering, Information Systems, or related field, or equivalent experience
• 2+ years' experience in an enterprise IT environment
• Background in healthcare or regulated environments is a plus
• Experience with ITIL processes or formal incident management frameworks
• Proficient with IT tools, including ticketing systems and Microsoft Office Suite