IT Support Specialist II

Job Summary

Supporting multiple global operating companies, the full-time IT Support Specialist II will manage hardware lifecycle processes, deploy systems using cloud-based management tools, and provide end-user support while working remotely with occasional on-site visits in Columbia, MO.

Key responsibilities

• Track and maintain global PC hardware inventory, coordinating purchases and repairs
• Manage user accounts and profiles across local and cloud-based systems, supporting Azure environments
• Monitor and resolve Help Desk tickets, providing technical support through various channels

Required qualifications

• Associate's degree in a related field with 2-5 years of networking experience, or equivalent work experience
• 1-2 years of Help Desk experience
• Working knowledge of Microsoft Windows environments and basic computer hardware components
• Familiarity with Azure Active Directory and cloud-based management tools
• Experience with device deployment, configuration, and troubleshooting