IT Support Specialist II

Job Summary

A company is looking for an IT Support Specialist II responsible for implementing, administering, and supporting distributed systems with a focus on security best practices.

Key Responsibilities

• Manage and resolve Tier 2 issues, ensuring minimal disruption to customer operations
• Provide advanced technical support for escalated issues and maintain seamless operations during critical incidents
• Document system changes and adhere to Standard Operating Procedures for tasks and functions

Required Qualifications

• 3-5 years of experience in a similar IT support role
• Proficiency with Windows Server and familiarity with virtualization technologies
• Experience in Microsoft 365 administration and troubleshooting
• Strong understanding of firewall management and network protocols
• At least one advanced-level certification is desired