IT Support Specialist L3

Job Summary

A company is looking for an IT Support Specialist - L3.

Key Responsibilities:

• Provide advanced technical support and incident resolution for complex issues escalated from Level 1 and Level 2 support teams
• Administer and optimize Jira Software and Jira Service Management, managing projects, workflows, and user access
• Identify process improvements and maintain documentation for support operations, contributing to ITSM process development

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• Minimum 5 years of progressive IT support experience, with at least 2 years in a Level 3 or senior IT support role
• Expert-level Jira administration experience in an enterprise environment
• Strong knowledge of enterprise IT infrastructure, including cloud platforms (AWS) and identity systems (Active Directory, Okta)
• ITIL Foundation certification preferred; advanced ITIL certifications are a plus