IT Support Supervisor

Job Summary

A company is looking for an Information Technology Support Manager to lead a team of support specialists and oversee service desk operations.

Key Responsibilities:

• Manage and supervise a team of 3-6 support specialists, including workload distribution and performance management
• Monitor global help desk operations to ensure SLA compliance and service quality
• Drive process improvements and manage projects from planning through execution

Required Qualifications:

• Experience in managing IT support teams and service desk operations
• Proven ability in performance management and employee development
• Strong analytical skills to identify trends and escalate issues
• Experience in project management and process improvement initiatives
• Ability to provide support coverage during high-volume periods and participate in on-call rotations