IT Support & Systems Administrator

Job Summary

A company is looking for an IT Support & Systems Administrator to support its remote workforce and maintain internal systems.

Key Responsibilities

• Provide frontline IT support for employees, ensuring productivity and security across various tools and systems
• Manage and triage the IT Help Desk queue, resolving issues and escalating as necessary
• Support onboarding and offboarding processes, contributing to IT initiatives that enhance security and employee experience

Required Qualifications

• 3+ years of experience in a fast-paced startup or healthcare environment
• Ability to balance frontline support with project-based work
• Experience supporting both technical and non-technical users
• Strong organizational and responsive skills with the ability to manage competing priorities
• Service-oriented approach to IT support with a focus on improving systems and workflows