IT Support Technician

Job Summary

A company is looking for an Enterprise IT Tech I to provide remote IT support for staff and executives.

Key Responsibilities

• Provide remote IT support, ensuring timely and effective solutions for staff and executives
• Monitor and resolve IT support requests through the internal ticketing system and escalate as needed
• Support administration of Microsoft 365, Intune, and Teams Voice, while contributing to IT documentation and process improvements

Required Qualifications

• 2+ years of experience in a support technician role, with both on-site and remote support responsibilities
• Experience providing IT support in a fast-paced, fully remote environment
• Strong knowledge of Active Directory and Office 365 administration
• Proficiency with Microsoft Windows, Apple iOS, and Android applications
• Ability to work independently and as part of a team