IT Support Technician

Job Summary

A company is looking for an IT Support Technician responsible for delivering high-quality technical support to end users and ensuring efficient IT operations.

Key Responsibilities

• Serve as the primary responder for IT support requests and manage tickets from intake to resolution
• Support employee onboarding and offboarding tasks, including device setup and account access changes
• Create and maintain documentation and knowledge base articles to improve support processes

Required Qualifications

• 1-3 years of experience in IT support, help desk, or a similar role
• Strong working knowledge of macOS and Windows environments
• Experience supporting SaaS applications and user access requests
• Familiarity with ticketing systems and IT support best practices
• High ownership mindset with accountability for resolving tickets and tasks