IT Support Technician

Job Summary

A company is looking for an IT Support Technician.

Key Responsibilities

• Provide white-glove technical support for executives and manage hardware lifecycle processes
• Deliver Level 1 technical support for workstations and mobile devices while troubleshooting issues
• Collaborate with the IT Support team to enhance service delivery and assist with user onboarding/offboarding

Required Qualifications

• 1 to 3 years of experience in IT support or a service desk role
• Basic knowledge of Windows and macOS operating systems and Microsoft 365 applications
• Familiarity with user account provisioning and fundamental networking concepts
• Experience with ticketing systems and IT service management processes
• Relevant certifications such as A+, ITF+, or similar are advantageous but not mandatory