IT Support Technician

Job Summary

A company is looking for an IT Support & Service Desk Technician to provide technical support and maintain IT operations.

Key Responsibilities:

• Provide on-site and remote technical support for end-users on Windows and macOS devices
• Monitor IT service desk/ticket queues for timely response and accurate documentation
• Prepare, configure, and deploy laptops and peripherals for new hires

Required Qualifications:

• 1-3 years of experience in IT support, help desk, or service desk role
• Strong troubleshooting skills for Windows 11 and macOS workstations
• Experience using a ticketing system for tracking support requests
• Familiarity with remote support tools
• Ability to manage a small hardware inventory and maintain organized records