IT Support Technician

Job Summary

A company is looking for an IT Support Technician responsible for overseeing helpdesk operations and resolving IT issues.

Key Responsibilities

• Receive and respond to incoming tickets or emails regarding desktop and system questions, resolving problems in a timely manner
• Diagnose and troubleshoot complex desktop problems for end-users, recommending and implementing corrective solutions
• Provide end-user support for various software and ensure proper setup and functioning of IT equipment

Required Qualifications

• Bachelor's degree in related IT fields and 2 years' experience in a related IT field
• Advanced technical knowledge of computing environments and operating systems
• Hands-on hardware troubleshooting experience
• Knowledge of compliance with regulatory requirements such as HIPAA
• Ability to research PC issues and products as required