IT Support Technician

Job Summary

A company is looking for a Tier One IT Support Technician to provide first-line technical support to end users.

Key Responsibilities:

• Respond to help desk tickets, emails, and calls to resolve hardware, software, and network issues
• Troubleshoot and resolve issues related to various devices and basic network connectivity
• Document support interactions and escalate unresolved issues to higher support levels as needed

Qualifications:

• Bachelor's or Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 2+ years of experience in IT support or customer service
• Basic understanding of Windows and Mac operating systems
• Familiarity with Active Directory, Office 365, and remote support tools
• Ability to work independently and manage multiple tasks